Daniel Lagunes
Professional Summary
Customer-focused automotive sales professional with extensive dealership experience, strong relationship-building skills, CRM proficiency, and a track record of delivering knowledgeable, efficient service. Entrepreneurial and adaptable, with additional experience in transportation, fleet operations, and remote customer support.
Core Skills
Automotive Sales • Customer Relationship Management (CRM) • Client Retention • Sales Quotas & Follow-Up • Electric Vehicle Knowledge • Customer Service • Business Operations • Adaptability
Professional Experience
Volkswagen of Auburn — Sales Consultant June 2026 - Present
- Guide customers through vehicle selection, product demonstrations, test drives, and the sales process.
- Manage customer relationships and follow-up through CRM systems to support repeat and referral business.
- Maintain current product knowledge, including electric vehicles, features, and technology.
- Work toward individual and dealership sales goals while delivering a transparent customer experience.
Amazon — Delivery Driver April 2026 - June 2026
- Operated a large commercial delivery vehicle while completing assigned routes safely and efficiently.
- Managed time-sensitive deliveries, route changes, and daily vehicle checks in a fast-paced environment.
- Maintained professional customer service and careful handling of packages.
Volkswagen of Kirkland — Sales Consultant February 2025 - April 2026
- Built strong customer relationships through knowledgeable, consultative vehicle sales.
- Managed leads and customer follow-up through CRM systems while working toward sales quotas.
- Developed product knowledge in electric vehicles and emerging automotive technology.
T-Mobile — Remote Customer Service Representative February 2022 - December 2023
- Resolved customer account and service issues efficiently while maintaining professionalism.
- Handled challenging interactions with a focus on clear communication, satisfaction, and retention.
Audi Lynnwood — Audi Brand Specialist / Sales February 2019 - December 2022
- Delivered personalized vehicle consultations based on customer needs and preferences.
- Built client trust through product knowledge, transparent communication, and consistent follow-up.
University Volkswagen — Sales Associate March 2018 - February 2019
- Advanced from lot attendant to sales associate and supported customers throughout the vehicle-buying process.
- Built rapport, addressed customer concerns, and helped close successful sales.
Additional Experience
Turo — Owner / Operator 2021 - 2023
- Managed a four-vehicle rental fleet, including pricing, maintenance, scheduling, and customer service.
Lyft — Driver 2021 - 2023
- Provided reliable transportation and professional customer service in a flexible, fast-paced environment.